FREQUENTLY ASKED QUESTIONS

All orders are shipped AFTER they’ve been through processing. Please allow up to 24-72 hours for processing all orders. Once your order has shipped, you will receive an email notification.

Once your order has shipped, you will receive a tracking number on your order confirmation. If you would like to receive tracking updates, please enter your phone number to opt-in to those messages (Msg. rates may apply and All Virgin Hair is not responsible for those charges and we do not credit customers for any text message charges.)

All Virgin Hair is not responsible for any lost, stolen or damaged items. The customer is responsible for filing a claim with the courier to inquire about a refund. The customer must contact the courier directly and follow their procedures for a potential refund.

Click here to file a claim with UPS.

Click here to file a claim with USPS (United States Postal Service).

No, we do not ship to P.O. boxes. All of our orders are subject to signature confirmation, therefore, it must be a residential or business address. If any order has a P.O. Box, the order will be cancelled.

No. For orders placed before NOON (EST), orders will be processed at the same time. If your items are in-stock, we will ship the order out the same day. If an order is placed AFTER NOON (EST), the order will be processed the next business day.

Please contact the respective courier to file a claim if you suspect your package was lost or stolen.

Once your order has been placed, we will process your order by selecting your items from our warehouse, quality check all items, package your order, and the courier will pick up your order. Once your order has been picked up by the courier, we are no longer responsible for your package.

Virgin Hair is raw, human hair in its natural state. Raw, virgin hair has not been chemically altered, does not have color alterations, nor has it been processed. All hair sold by DebiBella Boutique is raw virgin hair.

Your hair extensions should be measured to the fall of the hair. Starting at zero at the weft and measure to the ends of the bundle. The following textures must be measured by pulling the hair: Wavy, Body Wave, Curly, and Kinky. Again, starting zero at the weft; pull the hair straight from the ends, and the length will be at the tips of the hair. Each bundle will not measure exactly when it is still wrapped in its band, as tension can affect the fall of each strand.

DebiBella Boutique Hair extensions can be styled & blended like your own hair. You are able to use hot tools to straighten, curl, or style your extensions. Please be aware, your extensions do not have all the nutrients a strand from your scalp will. Therefore, heat damage may cause breakage and dryness. With that being said, it is imperative you use heat-protective products, always co-wash your hair, and protect it during sleep hours.

Our raw, virgin hair only comes in natural colors of the donors. These colors vary in shades of brown, primarily darker shades. We will TRY to match that the best we can. We do not guarantee color matching.

All chemical processes should be performed by a professional or consulted by one. Although our extensions are durable enough to be chemically processed, we advise all customers to seek a consultation by a professional before performing a chemical process. Once the hair is chemically-altered incorrectly, the cuticle can become damaged and overexposed. This will cause fraying, breakage, dryness, and tangling. Ultimately, it will affect the overall look and feel of your hair. Chemical damage has no reverse button, and we will not be held liable for any damages.

Minimally, no hair is absolutely perfect. You may see a few strands here and there while detangling or styling, but nothing troubling or excessive. The most effective way to avoid shedding is by sealing the wefts.

Each of our collections have longevity, depending on care and maintenance. On average our customers can use their extensions up to 2 years after the first install, if cared for properly. Learn more about caring for your Hair Extensions.

Co-washing simply means washing with conditioner. It can extend the life of your extensions and keep them healthy. We recommend a co-wash twice a week with a moisturizing conditioner to ensure your hair gets the nutrients and moisture it needs. When you first receive your extensions, it is important to co-wash the hair. Shampooing the hair can strip the hair entirely too much of its moisture, which we recommend performing this task twice a month. Always use WARM water, as hot water will overexpose the cuticle of the hair

All Virgin Hair may react differently to certain hair care products and regimens. Please refrain from using products with ingredients that may strip your extensions of moisture such as parabens, sulfate, and silicone. These products tend to have a high alcohol content which dehydrates the hair follicle of its nutrients. Additionally, heavy oils can weigh down your hair pattern, so please refrain from using dense oils.

We recommend co-washing your bundles b-weekly and shampooing monthly to rid your bundles of any excess product. Deep conditioning is also recommended.

The key to determining how many bundles to purchase depends on the lengths you are wanting. As all bundles are the same weight (3.3oz), the longer bundles have shorter wefts, and the shorter bundles have longer wefts. For a full sew-in, we recommend 3-4 bundles of hair. For lengths over 18”, we recommend ordering 4-5 bundles of hair. If you desire an installation with a lot of volume, you will need 4-5 bundles or 4 bundles with a closure. A closure is a great addition to your installation, as you will have no leave-out. This is considered a full protective style, and none of your hair will be exposed.